Lack of Communication - Fed up.

Miway is very bad with customer service. I was involved in a car accident in March, submitted all documents to myway as 3rd party and I received an email from Brenton mentioning that S/He will be assisting me with the claim. I've been calling and sending emails to Brenton trying to figure out how everything will work out for my car to be fixed as a month has already passed and now moving closer to the second month before my car get fixed. Brenton doesn't respond to my emails, everytime when I call the office they say Brenton is not available. Brenton just sent emails specifying that I have to wait for 5 to 7 working days before making follow up about the claim. When I make follow up, no response. This is total poor service, more especially from the consultant Brenton poor Service indeed. Outsurance is 100% good with customer service compared to Miway