TG
Tyrone G
1 reviews | Active since Mar 2009
25 Feb 2025, 12:29
Lack of communication/ customer service
I logged a claim with MiWay, my insurer for a good few years last Friday. Sent them the photos Saturday and to date did not receive any feedback from them. I had to call again to follow up. Sent my claims representative Dinika Naidoo an email yesterday but no response received. I received an email from her moments ago stating she tried calling me. Sent her an email to call me back although I did try calling her. My issue is, the lines of communication needs to be better. We work and are in meetings so if I miss your call then please call the customer back 2 hours later. I would like a call from the Manager here on to resolve.
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Replies (3)0
Replies (3)
MiWay Insurance's replyOfficial
25 Feb 2025, 12:29We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply25 Feb 2025, 12:29
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
TG
Tyrone G's updateReviewer Update
25 Feb 2025, 15:28Hi MiWay Team,
Seems like you still making the same mistakes/ error. I received a call from your Complaints representative which I was happy with and explained my reasons. I was in a meeting and missed the call from the Claims representative. No email, no direct number simply told to call the Call Centre. What happen to service where if you missed a call, they call you back in an hour? Still unhappy.
Seems like you still making the same mistakes/ error. I received a call from your Complaints representative which I was happy with and explained my reasons. I was in a meeting and missed the call from the Claims representative. No email, no direct number simply told to call the Call Centre. What happen to service where if you missed a call, they call you back in an hour? Still unhappy.
TG
Tyrone G's update25 Feb 2025, 15:28
Reviewer Update
Hi MiWay Team,
Seems like you still making the same mistakes/ error. I received a call from your Complaints representative which I was happy with and explained my reasons. I was in a meeting and missed the call from the Claims representative. No email, no direct number simply told to call the Call Centre. What happen to service where if you missed a call, they call you back in an hour? Still unhappy.
Seems like you still making the same mistakes/ error. I received a call from your Complaints representative which I was happy with and explained my reasons. I was in a meeting and missed the call from the Claims representative. No email, no direct number simply told to call the Call Centre. What happen to service where if you missed a call, they call you back in an hour? Still unhappy.
TG
Tyrone G's updateReviewer Update
26 Feb 2025, 08:49Still no call from MiWay. This is really great service. Called their Call Centre yesterday, spoke to a gentleman by the name of Gerhad, but call got cut while he was transferring the call. Even after that, he didn't call me back.
TG
Tyrone G's update26 Feb 2025, 08:49
Reviewer Update
Still no call from MiWay. This is really great service. Called their Call Centre yesterday, spoke to a gentleman by the name of Gerhad, but call got cut while he was transferring the call. Even after that, he didn't call me back.