Lack of communication

I thought they we good until claim time... 1. Lack of communication regarding claims progress. 2. Am told different dates, when the date comes, they shift the date again.

I made a claim (minor damage) They said to me, i will receive communication regarding progress of assessment report in 2 to 3 working days. It is now the 5th day. No efforts of communicating with me, why do i have to call them every time i need update. If they stated that it is 'your' responsibility to always check if we're doing our job, then am happy to do that... After sending tons of what's texts, calls and emails. Am now told of 7days turnaround time... Jeez they could have said in the claim confirmation email, that way i wouldn't be running after them before 7th day. For now let me pause here.