Lack of communication and little dedication to complete my claim.

On the 14th of may I lodge a claim and its was approved 2 days later but I had to call in myself to get feedback. My car has been towed about 200km from where I'm staying. Friday on the 11th june the panelbeaters contacted me saying they are done with repairs. Then when they took the car for wheel alignment the report shows that the back axle need to be replaced. The same friday the request for the axle to be added as additional parts till this they miway has not issued or adviced the panelbeaters whether to replace the axle or not. I need my car because its over a month now.