Lack of Communication

I launched a claim for accident on the 12/05/2022. The claim was allocated to Themba Ntaba to facilitate the claim. The vehicle was assessed and written off.

The problem started when I was suppose to sign an agreement of loss. I raised a concern that the access and the recovery monies cannot be claimed from me and requested that it should be claimed from the other party of which the details were provided. On the 24/05/2022 I downloaded a Car Value report from one of the service providers used by Transunion. The report came with a different value from that given by Themba.I sent him him an email on the same day highlighting that difference and disputing the car value determined. On both occasion I have not received ancommunication,which is a concern for me.

The lack of communication I am experiencing is becoming a big concern after I have raised issues that needed review.