Lack of communication

I had recently lodged a claim. Went for assessment as requested by them. Now I find it EXTREMELY hard if not impossible to get hold of the claims department. Their phones are always keeping me on hold. The only thing I need now is the way forward. Miway please take your clients serious even when they claim. I am finding things hard now..... The way they advertise is different from the services they offer. They are doing their way by keeping quite.