Lack of communication

Good day MiWay Team,<br> I am seeking help and I have been emailing Xoliswa Tshabalala since last week till today no response. <br> My query is simple something that can be rectified. I logged the claim on the 20th July 2015 was allocated the car hire on the 25th July.... The claim was approved 03rd Aug 2015, after two weeks and now my car has 10 days reaming for the job to completed and I have to take it back this weekend. I am to take it due to the fact that the claim was delayed with 2 weeks and now, I have to suffer. Kindly look at extending the rental days. I need this car and I can't really afford not to have a car. There's on one, I can call or email because my claim hander is not responding. <br>