Lack of assistance from my insurer.

I had a car accident recently with my car (Miway ***). My car was damaged on the left rear wheel. Having hit by a bigger car, I was worried that the damage could be more than what the eye met. I asked the panel beater to check if there was any damage when they were repairing the car. About two week, or more later, I took my car for alignment where they picked up that there was a further damage on the car. I took the car back to the panel beater and they referred me back to my insurer, Miway. It is now in the second week since I have contacted Miway Insurance. I send them emails to remind them and to date I have not heard from them. I am worried that I could be damaging the car further. Please help me.