Lack of accountability for their mess up

My car was taken 29 September and till today all I get is we're waiting for car parts. The rental car needs to be returned on the 19th and on the 19th I have to travel to Limpopo now Miway tells me too bad you won't have a car because the rental cars extension period will be at your cost. Miway chose the company that needs to fix my car, the car has been sitting for 18 days nothing has been done to it ad now I call them yet again to find out why I'm still waiting. The agents I spoke to tells me I was asked how many days do I want the rental car for when I took the insurance and I said 20. My reponse to them was I want that recording cause I'm sure that choice was never given to me, it was made for me. The same way the agent made the choice for me to have the car hire for 20 days it's the same way Miway will pay for the extension of the days for the car hire if my car is not fixed before the 19th or I get my car I'll find someone who can fix my since it was derivable because they failed their customer something I'm sure they're used to doing and they don't care. By end of business today I want the recording of when I joined Miway and I want to hear where I told the agent that I want the car hire for 20 days as the agent so surely said to me that I did without even hearing the recording. I'm not paying for any extension if my car is not fixed latest Wednesday because I won't be in joburg Thursday morning. I'm tired of Miway thinking they can treat me like **** as if they're doing this for free. I've had the access money since the day of the accident because I want my car now they want me to pay for car hire. I want my car fixed my Wednesday or Miway will pay for the extension of the car hire days. Maybe you think I'm stupid cause I'm black and I don't know when I'm being cheated but your sadly mistaken. I want the recording and my car fixed by Wednesday period. U treat your customer like **** when your business is operating on their monthly payments.