NM
Nomshado M
1 reviews | Active since Jun 2021
10 Aug 2021, 12:05
Lack of accountability by MiWay service providers:
The company relegates its monitoring responsibility as soon as they approve the claim. My car has been with panel beaters for over a month now. The last time I got an estimated date to get my car is when I was promised the 30 July 2021. I am still waiting. Since then I do not know when to expect my car let alone knowing reasons for my car being with panel beaters for over a month, to be precise, since the 07 July 2021. Service providers are not held accountable and customers wellbeing is not a concern for MiWay.
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MiWay Insurance's replyOfficial
10 Aug 2021, 14:24We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.
Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply10 Aug 2021, 14:24
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.
Best regards,
The MiWay Team
The MiWay Team
NM
Nomshado M's updateReviewer Update
10 Aug 2021, 14:52It is very costly to be without a car for over a month. I spent a fortune with cabs and calls trying to get when will I get my car from both MiWay and Ashlee Panel Beaters but all in vain. After all the hustle, I still do not know when will I get my car even after I received their call. Sorry is what I got and not the date or day to get my vehicle, which is what I want. By the way, I am still going to pay the excess after all these expenses.
NM
Nomshado M's update10 Aug 2021, 14:52
Reviewer Update
It is very costly to be without a car for over a month. I spent a fortune with cabs and calls trying to get when will I get my car from both MiWay and Ashlee Panel Beaters but all in vain. After all the hustle, I still do not know when will I get my car even after I received their call. Sorry is what I got and not the date or day to get my vehicle, which is what I want. By the way, I am still going to pay the excess after all these expenses.