MQ
Melissa Q
1 reviews | Active since Mar 2009
06 Jul 2015, 09:29
Kept me holding for 20 minutes then transfered me
I wanted to add a laptop to my policy the last consultant kept me on my cell phone line for around 20 minutes. When i explained to him that I was on my cellphone and i needed to confirm the laptop quickly he then decided to transfer me to a NEW consultant, didn't give them any information and I had to start the process all over again. Im furious at such poor customer service given by him.
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MiWay Insurance's replyOfficial
09 Jul 2015, 10:25Hello ultramoz,
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Please be assured that this is not the MiWay way of doing things! Innocentia has since been in touch to make sure you have been assisted with the update on your policy, and she also explained being able to update your policy on MiXpress!
Thanks for giving us another chance and please be assured of our commitment to always deliver awesome service!
Kind regards,
The MiWay Team
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Please be assured that this is not the MiWay way of doing things! Innocentia has since been in touch to make sure you have been assisted with the update on your policy, and she also explained being able to update your policy on MiXpress!
Thanks for giving us another chance and please be assured of our commitment to always deliver awesome service!
Kind regards,
The MiWay Team
MiWay Insurance's reply09 Jul 2015, 10:25
Official
Hello ultramoz,
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Please be assured that this is not the MiWay way of doing things! Innocentia has since been in touch to make sure you have been assisted with the update on your policy, and she also explained being able to update your policy on MiXpress!
Thanks for giving us another chance and please be assured of our commitment to always deliver awesome service!
Kind regards,
The MiWay Team
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Please be assured that this is not the MiWay way of doing things! Innocentia has since been in touch to make sure you have been assisted with the update on your policy, and she also explained being able to update your policy on MiXpress!
Thanks for giving us another chance and please be assured of our commitment to always deliver awesome service!
Kind regards,
The MiWay Team