Keep up the great work

I would like to express my sincere gratitude to Louanne Terreblanche who has proven that service with excellence still exist in our workplace.<br> On the 29th of April 2015, I lodged an accident claim with Miway. My claim was allocated to a certain consultant who was meant to provide feedback on the status of my claim. Since the day of the claim, I have not been receiving any feedback, so I've been constantly calling Miway and also sending emails to the allocated consultant to find out the claim status. It was really frustrating as I was not receiving clear feedback and everytime I called Miway, I was either promised a call back or I would be redirected to a different consultant. Eventually after 2 weeks of frustration, my claim was escalated to Louanne Terreblanche. We started communicating on the 14th of May 2015, providing all the details regarding my claim. She committed to reviewing all the details and giving me feedback soon as she has investigated the claim. She's been constantly giving me feedback on the status. And finally she resolved my claim. I commend her for the excellent work she has done. KEEP UP THE EXCELLENT WORK. MUCH APPRECIATED!