Just NOT ok

I must admit I have been with Miway for a number of years, and have not had any complaints up until now. I am a single mom who battles to pay her premiums, but I do because I know how important it is to take insurance out. I also on their advice, which I agree was good, took out Electrical surge etc insurance, but then when I claim it takes 20 days to sort anything out... I can't claim on my security system that blew up cos that is the builidng insurance, which is absolute ******* as I am renting and I put the alarm system in, and my landlord is not prepared to claim on her insurance as I put the system in for my protection, and of course to help with getting insurance!!!! So which ever way I go I loose... my excess is ridiculous.. and I still have to pay for my security system which I just cannot say oh well I cannot replace, because then my insurance won't cover me!! You tell me who wins in this one!!! No wonder I work 3 jobs to try and keep myself and my son afloat... It is not ok that this happens and that emails are not answered and I must just pay pay pay!!! <br> Livid<br>