AH
Ashraf H

1 reviews | Active since Jun 2015

07 Dec 2016, 16:02

Jumping at the chance NOT to Insure

<p>I tried to add a specified item onto my policy this morning with Miway via their app. I received a reference number that someone would contact me shortly. That was at 11h08. At 15h45 I had still not received any feedback from them. So I called the Call Centre. First call - they could not find my reference number ( ********** 7). Second call - I got transferred to another dept. who "could help". Instead, when querying why the price quoted was 75% more than SANTAM quoted me, I was informed that, because I mentioned I would only load the cover temporarily while shopping for a cheaper rate, they were NOT ALLOWED TO INSURE ME. Well, Miway, I will move all of my policy away from you when I find a cheaper alternative. Got to love your "business rules". I cannot believe I found someone who actually makes SANTAM look good at customer service. Well done MiWay.</p>

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply07 Dec 2016, 16:10
Official

Thanks for your comment, we'll get an agent to give you a call and assist.

Best regards,
The MiWay Team

AH
Ashraf H's update08 Dec 2016, 15:52
Reviewer Update

Thumbs up to Mmapaseko for sorting out my issues today. Thank you and well done Mmapaseko!

MiWay Insurance
MiWay Insurance's reply08 Dec 2016, 16:30
Official

Thanks for letting us know how nicely you were assisted.

Best regards,
The MiWay Team