Jessica Sekwane put me on Hold for 45 minutes.

I am writing to express my dissatisfaction with the service I recieved from Jessica from claims on Tuesday 04/03/2025 . During this call, I was deliberately kept on hold for an unreasonable duration of 45 minutes. Such a prolonged wait time is unacceptable and does not reflect the high standards of customer service that MiWay claims to uphold. As a customer, I expect prompt and efficient service, and this experience has left me feeling frustrated and undervalued. I urge you to investigate this matter and take appropriate action to ensure that no other customers have to endure similar treatment. I would also appreciate a prompt response to this complaint, outlining the steps MiWay will take to address this issue.