It’s time for me to look for another insurer

We have been with Miway for a number of years and never had an incident until March 2019 when a careless driver backed into our car in the parking lot. The claim was submitted and the excess was paid and Miway assured me that they would of recover my excess. Fast forward to today and I still haven’t received any progress in this matter. Initially the driver agreed to a payment arrangement but Miway never told him when to start... so he never did. Then he told them that he was unemployed and Miway just took this. When I called during the lockdown the advisor told me that they see that the driver is employed and that they will call demand payment after the lockdown ends.... this was in May 2020. Today I called in and was PROMISED a call by the end of today. I told Miway that we’ve even sold and replaced that car and this matter has still it been resolved.

This service is pathetic, we recently had two cars on the policy and one of the policies have been taken to a competitor.

I told the advisor that I will move the remaining vehicle over from Miway if the promise is not kept.

Looks like I need to start finding new insurance for this car as well since no one called as assured.

Thanks for taking our premiums since 2012 and failing me on the first time I called you.