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sharon K

1 reviews | Active since Jan 2011

05 Sept 2019, 00:11

It's Not MiWay seems they want it TheirWay

MiWay sent my motor car to ReNew It Edenvale for repairs on the 31st May 2019, It is now the 4th Septmber 2019 and I still have not received my car back. They always have 1000 excuses as to what is happening and I keep getting promises that the best is being done to get my car back, but come on 3 months and still just empty promises. If I want to know what is happening I have to phone them. I can leave message after message for them to call me but they don't. Taking into account the premiums that I pay monthly, the total way exceeds what my car is costing to be repaired and then after all this inconvenience I must still pay them an excess before I get my car. If my car was repaired promptly and without all the lies and deceit I wouldn't mind paying excess, but this is now way past acceptable service and I feel either MiWay or ReNew It, should carry the liability for the excess not me. As a paying customer I feel I should have the right to be compensated for this extremely bad service!!!!

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Replies (2)
MiWay Insurance
MiWay Insurance's reply05 Sept 2019, 08:13
Official
Thanks for taking the time to write to us. We have passed your feedback and your details on to the right team. They will get to the bottom of what happened and get in touch with proper feedback. In the interim, we would like to apologise for any hassles you have experienced!

Best regards,
The MiWay Team
sK
sharon K's update06 Sept 2019, 13:03
Reviewer Update
As per the promise from MiWay, I went to collect my motor car from Renew-It Panelbeaters , this morning and was disgusted to discover that they had ignored to repair the Steering Rack, which was damaged in the accident, and that the car had been passed by their quality control as Roadworthy, also the front left light fell out of its casing and was hanging outside the car by just a little wire. I did state to MiWay that I was very unhappy to have the car sent back to the same people who had been so negligent and unprofessional in the repairs they had done to my car, and asked that it please be sent to another panelbeater, but they insisted that it had to go back to Renew-It to give them the opportunity to rectify their shoddy workmanship. This, to me, is preposterous as they could not do the work correctly in 3 months. I am very disappointed and disgusted by this whole matter!!