Its been 2months and 3 weeks and still no car. Poor service

Im Michelle Koopman. I had a car accident on the 20th of May. Since i didnt heard anything from Miway i phoned the panelbeater on the 10th of June, that was 15 working days after the accident, only to find out my car was not by the panelbeater yet. It was still at Auction Nation Garage. I than phoned Miway and they didnt even know where my car was. Only then did Miway had my car towed to the panelbeater after i had to tell them where my car is. Since then i have alot of exspenses for a single parent. I had to pay R1500 for a curtesy car although i pay an additional fee every month for car hire. So why do i have to pay for car hire? Ive spoken to 10 different people at Miway (not gonna give names, but i can if i have to) with no luck. All i hear is someone will call you back but that happened twice. After i return the curtesy car on the 18th June i had to pay R200 per day for transport to drop and fetch me after work as i live 35km from my work. So imagine how much im giving out and today its been 2 months and 3 weeks and i still dont have my car. Miway dont care about their clients unless you phone them. Not once did they follow up on how far my car was unless i phoned them. Not once did Miway phoned and asked if they maybe should extand the period of the curtesy car and that broke me. That is poor service. On the 26th July the panelbeater told me they are still waiting for approval from Miway to buy the parts. I've emailed Mr Vincent on the 29th July and even today ive emailed him and Vutshilo with no response. I mean how can you advertise your product or company so politely and fail your clients when they need you the most. My pay doesnt even reflect than Miway deduct. Which i dont mind. But if this is the service i get for my money than i dont know. Im financially and emotionally drained and is struggling because of this. And than comes the access fee. I asked Miway today if they can maybe help with arrangements to pay off my access fee. That lady just said that has nothing to do with them. Miway im your client and i really expected more from you. Even today the panelbeater said they are again waiting for approval to buy my parts. I mean Miway there must be something you can do to ease my stress and pain. Im very dissapointed