SM
Samuel M

1 reviews | Active since Jul 2017

18 Jul 2017, 10:44

It was amazing interacting with Kitso Modisane: ***0

<p>I became MiWay's client for a short period. I must say that if I had met Ms. kitso Modisane I would have remained being MiWay's client. When we talk customer service and satisfaction ,it is what I received from her. I wish MiWay could have many Kitso's. I urge MiWay to recognise services that are being delivered by its staff members like Kitso Modisane. She takes her time and patience to talk to the client until he/she understands. I must tell you that I was very angry to see a debit order going off my bank account to MiWay when I had cancelled the policy but at the end of the day I am calm because of her humanity and understanding clients. </p>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply18 Jul 2017, 11:12
Official

We are so glad to hear that Kitso managed to make such a lasting impression on you and that she was able to turn your frown upside down in the end.

With this said, we need to unconditionally apologise for any hassles you experienced initially and we assure you that this is not the MiWay way!

Thank you for acknowledging her great service delivery.

Best regards,
The MiWay Team