It takes them 7 months to review a claim and still no resolution

An ex employee's sister drove into the back of our delivery vehicle 7 months ago. It is a small claim. MiWay is nowhere near sorting my claim out. On the 2nd day after submitting my claim against their client, I got a call from MiWay trying to coach me into becoming a customer. My goodness how presumptuous. I would advise no-one to become a client. I have never experienced such appalling customer service, bad attitudes, red tape and poor linguistic ability of staff dealing with me per email. Their excuse is they have been phoning their client and getting no response. I had to give them her email address which they have still not used as this morning I am told the claim is now with management. If they reneigh on small claims like these I do not want to imagine how poorly they deal with larger claims costing them more money. I am at my wits end. We have been driving this vehicle in the state and it is a bad reflection on our organisation. I am now going to contact the ombudsman. Do not become a member of MiWay - you will be very disappointed in their service levels and your monthly payments will come to nothing in the end. They seem to use every excuse in the book not to settle claims!!