CP
Chirvan P

1 reviews | Active since Mar 2009

14 Dec 2015, 19:52

It's not Miway it should read take the Highway

Long story short, my house was burgled a few days ago. I called the police and logged a claim with Miway. I told them what happened spoke to a very empathetic agent who assisted me very well. I then received a call from a lady by the name of VALERIE KENNEMEYER who said she must meet with me at the place where the incident occurred. Not once did she say empathise with me and was so cold just told me she will fly down Monday I must take off fr work.Monday came she came in with this stinking attitude that she was convinced we were lyinging. Not going to go into all details but what a unpleasant experience. I want this to be on record that BEFORE YOU TAKE OUT INSURANCE WITH MY MAKE SURE YOU HAVE ALL YOUR INVOICE AND PROOF OF OWNERSHIP OTHERWISE YOU WILL BE INTERIGATED LIKE YOU THE ********. WHAT TYPE OF SERVICE IS THIS I feel so violated and in front of my kids. I would not recommend taking MIWAY unless you want to get treated like you the wrong one. Oh my word don't even get me started with that lady VALERIE KENNEMEYER OMG she was the worst person to deal. To this day I have not received a call from my own insurance company with regards to me and my family being ok after our lose.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply19 Dec 2015, 07:13
Official
Hello hotcyber,

We hear you and we are sorry for any frustrations you've experienced, we assure you that it is never our intentions to do so! Chris has stepped in to assist and we will change the assessor for you, Amanda will now be assisting with your claim and she will keep you updated moving forward.

Please do give us a call if you need further assistance!

Kind regards,
The MiWay Team