1 reviews | Active since Apr 2017

19 Apr 2017, 11:10

It's not MiWay, it's TheirWay

<p>I recently submitted a claim to MiWay and submitted two quotes which they ignored. Instead they assessed the damage from photos I had to provide and offered an amount equal to 60% of my lowest quote. The vehicle is still under guarantee and must be repaired by an accredited panelbeater. Instead they referred me to some non-accredited supplier in Benoni. I believe that there is a direct link between MiWay's conduct and low premiums.</p>

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Replies (3)
MiWay Insurance
MiWay Insurance's reply19 Apr 2017, 12:56
Official

We really value your feedback and please accept our apology for the let-down. We have passed your message on and your claims handler will be in touch.


Best regards,
The MiWay Team

's update08 May 2017, 12:10
Reviewer Update

To date I've not been supp**** with a quote from their panelbeater and my vehicle was not inspected by any assessor.

MiWay Insurance
MiWay Insurance's reply13 May 2017, 12:28
Official

Thanks for the note Tiaan and the opportunity given to respond!

Thandeka has since been in touch to discuss your concerns, the authorisation on your claim and she’s also sent you a copy of the damage report. Please give us a shout if you need anything else in the interim.


Kind regards,
The MiWay Team