It's MiWay or the Highway. Throw your app away!!

<p>On Thursday my husband was involved in a car accident in Sandton. JMPD was on the scene and took statements from everyone. We were told that we can get an Accident Report Number from somewhere in Marlborough but would have to wait until they get back and capture it so it would have to be the next day. when the accident happened, and we realized that we can't drive the car, we called for a tow truck. We only received the AR Number on the following Monday and when I tried to put through the claim on the MiWay App, so that we can save R1000 on our steep excess, it showed that the claim was already lodged. When I called Miway to dispute it, firstly, everyone spoke to me like they were doing me some sort of favour and secondly I was told that because I called for a tow truck, they automatically lodged the claim. Your app does not say anything about automatically logdging a claim when a tow truck is called. Basically we were told that after the accident, we should have lodged the claim on the app and then called for a tow. After a claim put through at the beginning of this year, Miway increased my premiums by just over 40% and over and above that they increased our excess by 10% and then when we want to save R1000 on our premiums, they look for a way out of it. I regret ever dealing with Miway. The woman I spoke to yesterday says they did it to speed up the claim process. My car was seen by the assessor on Monday, I received an email from the claims assessor on Monday saying he will contact us in 2 to 3 working days. He called after 4 days to get the details of the other party and the claim was still not authorized. And he was another person who thought he was speaking to a dog, telling me it will take 48hrs to do the basic assessment which entailed calling the other party. He said they only received the assessor's feedback on Tuesday. And when I asked if Wednesday disappeared from this week and why didn't it get done yesterday, his response was that he was doing basic assessment yesterday. Where do you find these people MiWay? I had to get frustrated and throw my toys for you to authorize the claim in 5 mins. I have always been complementing MiWay, but never again. I'm actually disgusted with you as my insurer hence the reason why I can't even give you 1 star, coz you just don't deserve it.</p>