It gets even worse - is it all just lip service?

My report on 2 October about the incredible difficulty I had with trying to cancel a home insurance with Miway was followed up by a very reassuring phone call from Tumi whereby he promised to cancel the policy and have my refund in my bank by Friday 9th October (on the basis of which i promised that if he was true to his word - and had my policy cancelled AND my refund back in my account by Friday 9th ... I would write a huge complimentary post to Hello Peter). Miway gave feed back on Hello Peter to the effect that Tumi had been in touch with me and everything was under control.<br> <br> Sadly I have to report that yes, Tumi did get in touch and was very encouraging - but as far as refunding the payment - all lip service and that has NOT been the case. I have had no refund and when I try to call Tumi on the number he used to contact me the call just cuts off. <br> <br> An even bigger thumbs down to Miway.