It feels like I will wait forever and not get any help from miway

Hi there, I've put on a claim it's almost a month now without my car. On the 25th of September 2019 my car showed me a message of a low battery on my way to work, after work the car was not starting at all with that warning sign of a low battery. I called in miway for road side assistance, they send in the crash towing company to assist me at my work place. They assisted me by jump starting my car (Volvo S60 T3 Excell) and the car never start, so I called miway again informing them that the car have not started and will have to take it to volvo so due to the time and were it was parked between other cars, I needed some time to report at work to help me clear other cars and inform volvo about the car that is coming to them. On the 27th September 2019 I arranged for my car to be taken to volvo using assistance from miway. At volvo they did a fault tracing and diagnostic of the car and told me battery, ECM and control unit need to be changed. They were damaged due to incorrect jump starting of the car. I was being helped by Tebogo Seletisha then transfered to Teboho Thabehadi the guy who is helping me now but there has been no promising help even now. He first ask for quotation from volvo and I did send it through email, then my tracker logbook for the month of September, also asked me to produce footage from my workplace on how he assisted me. Now he wants proof that the car was damaged due to incorrect jump starting or diagnostic report that proves that, for which I've send it through 1st time. I have been too patient and now it seems as if I'm not being taken serious with my claim.