Issues trying to cancel my policy

<p>Last Friday the 13th May I called Miway to cancel my policy because we are moving to a new insurer. I spoke to a lady who tried to put me through to the relevant department. After holding some time, she came back to me to say the consultants were all busy and so she would get someone to call me back as soon as they were free. The call was placed at 13.54, and no one called back. The Monday I then sent an email to cancel, and received a return mail to say someone would contact me. Again, this never happened. Yesterday I called and was put through to Henry, who after having to explain numerous times I was not interested in a review of my policy and simply wanted to cancel, said he would too call me back as his system was slow. To be fair, he did call back within 10 minutes, but we were cut off and so nothing was accomplished. And once again, no one has contacted me since. I want to cancel my policy as of the 13th when I originally tried and expect not to pay any additional fees. Policy number ***8 under Justin Martens.</p>