KB
Kobus B

1 reviews | Active since Oct 2017

09 Oct 2017, 10:09

Issues Abroad - Got resolved - FINALLY

i had issues cancelling my insurance with miway, it took some time for anyone to actually call me back, when they did, Adelaide Twala - Assisted me promptly and professionally, and sorted out my concern. - my car insurance was cancelled, and backdated to the day i sold my car. which is great.

as an expat working abroad it is difficult to make internationals calls when you have a simple issue/instruction to request from an insurance company, but Adelaide went out of her way to insure that my query got resolved as soon as possible. i was frustrated, and dispirited but Adelaide gave me a second sight into quality of service in south Africa.

thank you Adelaide. be Blessed on your Journeys and i wish you a fantastic road forward.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply09 Oct 2017, 14:25
Official

We're so sorry for letting you down initially but glad to hear that Adelaide managed to turn things around in the end. Thanks for taking the time to compliment her on her awesome service delivery. We'll be sure to give her a pat on the back for a job well done!

Best regards,
The MiWay Team