ISSUE WITH THE MIWAY APP

I recently joined Miway after such a nice welcoming from the agent. however I have problems with my Miway app that doesn't allow me to login or reset my password, I have called in to the call center no-one seems to being able to help me, next I logged on to the whatsp platform and stated my case to Annah Tholo who never rep**** again after explained the errors I've been receiving, I called the call center again and explained the problem again I had as I need to do my self inspection, again the agent couldn't assist me,I used the whatsp platform again and chatted with Lerato Belfour I explained the same issue to her and no response again from this agent so after having tried more than I can remember, I was now despondent with the new insurance company and very frustrated at this stage i am now regretting singing up with MIWAY,I tried getting into contact with Miway again got another agent Tiisetso Setsiba were i made my frastration known to her i now explained the urgency of my case and she tried assisting but the more i sent her the screen shots the more she kept telling what I was doing exactly, after telling me over and over what i have been doing correctly, she was helpful and tried her best i could tell, but after failing again she said i should go to a glassfit and do the inspection there i explained the matter that i work a tight schedule job she said that I wont have cover until this is done, I was very upset as this was not explained and the fact that ive been paying my premium monthly for a car that is now not covered due to there service and apps that is not working i was furious at this response no one has had the decency to call me or even emailed to ask or even try to assist me, I don't recommended MIWAY at all they were very smooth to get me on board and once they received my first premium they made no effort to assist me with my complaint.