TZ
Thandolwethu Z

1 reviews | Active since Jun 2020

07 Sept 2020, 11:25

Issa lie!

Since I came here when I was shopping around for vehicle insurance, I feel it necessary to share my experience with MiWay for the past week here. I spoke to a very nice gentleman who managed to convince me into taking up cover. I was told that people from a Tracking company will get in touch with me but the only calls I've been receiving were from a number that I do not know and whenever I answer they remain silent then drop the call. Now I keep receiving smss that I am not covered whereas the debit already went through my account. I called the call center and as they were already closed, I chose an option for them to call me back, that was probably Thursday or Friday last week. I even did the Self-Inspection and was told to change my cover as I selected accessories not mentioned in the cover. I don't know why you don't call your clients back. I am thinking of cancelling everything and deal with people who actually care about customers who've never had to go through vehicle insurance shopping. I feel like I was **** to.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply07 Sept 2020, 12:01
Official
We are very sorry to hear of your frustrating experience. We’ve passed on your message to the relevant team, and they’ll be in touch with you soon. In the meantime, we’re so sorry for the hassles you’ve gone through. Best regards,
The MiWay Team
TZ
Thandolwethu Z's update08 Sept 2020, 09:29
Reviewer Update
Good morning MiWay,

It's almost 24hours since my review and nothing has changed still. The only thing the Tracker people were interested in are my banking details and date of debit. No appointment with tracker person to install tracker but instead sold me a panic button so my premium increases. I remain unhappy and it is unfair that you guys have already debited my account yet continue sending messages that I am not covered.