Isn't the clear communicatiion between Myway staff and between Miway and PG Glass regarding inspections

Mad is understatement . Last week I was sent a link and I was told I could do a pre inspection online. When I called the call centre today because I followed the instructions but I couldn't find where I could do the inspection online I was told to go to a PG Glass since my 1st pre inspection was done at a PG Glass in Jan the app won't allow me. I told the female agent that all the PG Glass centers were too far and I'm sick. The answer was I can get someone to do it for me, guess what I'm all alone!. I decided to drive 14km to Alberton PG Glass where they said that as per strict instructions no pre inspection during level 3 lockdown. We decided to call Miway to understand why I was told to drive all the way while I couldn't get assistance. The second agent (male) said PG glass said they will have a time limit in a day to do inspections. PG glass denied it. I opened my app with the agent online and after the realization that there is no place for me to load the inspection page I was told email the photos which I did and drove back 14km to sleep due to flu.