Is this how you treat current customers?

Monday 11 April, I put in a call back. On Tuesday I contacted Miway, and spoke to a gentlemen. My concern was my Premium went up, and I want to get a better premium, as I can get a better one than what it went up to. So I was told, all the managers are in a meeting, and he will phone me back. After 5 I was phoned back, but the premium was still higher than quoted elsewhere. So I asked to please recheck it, I either want same as what I had, or better. And I am sure you can do better. I was told the managers are very busy with a back log (not my problem) and they will phone me back in 3 days. It's 8 business day's later, Monday 25 April 2016....and still no word from them. So let's see what you come up with, or I shall be looking for new short term insurance from Wednesday. Call Back ref: *** - No reply Pol no: ***3