YK
Yunus K

1 reviews | Active since Feb 2015

18 Feb 2015, 13:35

Irresponsible MiWay Consultants

I received a call from MiWay consultants on 16.02.2015 who wanted to give me an obligation free quote. What transpired is this:<br> 1. First one consultant spoke to me allegedly taking down some minor details of mine and then transferred me to his colleague Riaz within 5 minutes who he said was more fami**** with vehicle insurance .<br> 2. Riaz spoke with me for 50 minutes at 10:33 from the number +***and then a further 28 minutes as I could not hear him clearly and he called back from the number +***. The shocking part about these calls is that questions were often repeated even though I already answered and some absurd & impertinent questions (i.m.h.o.) were asked. I expressed my outrage and he then transferred me to yet another consultant who said his name was Omar. At this point I informed him that if there were any more questions which were going to be raised, that I would put the phone down. At this point he suggested that he call me later and the call ended at that point.<br> I would like to draw the attention of MiWay that if this is the type of consultants who you put on the line to contact potential customers, then you will fail miserably. <br> Kindly check and rectify

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Replies (1)
MiWay Insurance
MiWay Insurance's reply20 Feb 2015, 15:03
Official
Hello Abie92,

Please accept our sincere apology for any frustration you have experienced, and thanks for giving us another chance!

We'll be in touch via email and we urge you to give us a call if you need help with anything else!

Kind regards,
The MiWay Team