1 reviews | Active since Jul 2016
IRREGULAR CHANGE OF EXCESS
<p>I HAVE RECENTLY SUBMITTED A CLAIM. I WAS INFORM MY EXCESS AMOUNT HAS INCREASE TO R3500. AS PER MY DISCUSSION LAST WEEK WITH THE CONSULTANT I WAS INFORM THE EXCESS INCREASE YEARLY WITH THE PREMIUM. ITS NOT STATED IN THE POLICY THAT THE EXCESS GOING TO INCREASE YEARLY. IF THAT IS THE CASE THEN MY VALUE OF CAR MUST ALSO INCREASE. ANY VEHICLE DECREASE YEARLY SO WHY MUST THE EXCESS INCREASE. I DID NEVER GET ANY CORRESPONCE REGARDING THE INCREASE AND THAT IS UNFAIR. </p> <p> </p> <p>I WANT MY EXCESS TO BE CHANGE FROM R3500 TO R2500 WITH THE CLAIM I RECENTLY SUBMITTED. THIS IS UNFAIR TO MAKE CHANGES AND ITS NOT STATED IN THE POLICY. THIS IS UNFAIR HOW YOU TREAT THE CUSTOMERS JUST TO MAKE CHANGES THAT THE COMPANY MUST BENEFIT. </p> <p> </p> <p>IF THIS IS THE CASE YOU DONT WANT TO CHANGE I DONT SEE THAT CUSTOMERS MUST STAY WITH YOU. REGARDING THE EXCESS AMOUNT INCREASE WITHOUT INFORMING ME, IM A UNHAPPY CUSTOMER BY YOU. YOU TAKE 10 WORKING DAYS TO RESOLVE A CLAIM AND THAT IS UNFAIR TO WAIT SO LONG. I HAVE WAITED FOR 8 WORKING DAYS TO RESOLVE MY CLAIM. </p> <p> </p> <p>PLEASE CHANGE MY EXCESS AMOUNT ON MY CLAIM TO R2500.</p>
Good day Celeste,
Thank you for your comment.
Louanne will get to the bottom of what happened, and give you a call to discuss.
Best regards,
The MiWay Team
Good day Celeste,
Thank you for your comment.
Louanne will get to the bottom of what happened, and give you a call to discuss.
Best regards,
The MiWay Team
i have receive a call from Monique to tell me my excess will remain the same and it is the responce from management.
I would like to inform all customers of Mi Way to be carefull they goint to sit with an excess more then the value of the car or the excess will be so high that they offer to pay you out and you wont be able to fix your car. There is a reason why customer accept an excess when joining the policy. The consultant never inform me of the excess that is going to increase yearly or inform by Mi Way. Management of Mi Way dont put their customers first its all about money. The managment didnt get all the facts before making a decision. Its any customers right to be inform when selling a product that excess will increase. With my previous insurrance my excess didnt increase yearly. The consultant inform me they have 10 working days to settle a claim they evens send e-mails to previous insurrance company to find a way to decline your claim and that wasnt evens bring under my attention of the 10 working days to settle a claim. Monique did never send documents to the auto body shop so that they can fix my car.
Mi Way customers be carefull regarding excess increase of Mi Way and their period of approve your claim and methods they looking to decline the claim. IM SOON ON MY WAY OUT OF MI WAY.
i have receive a call from Monique to tell me my excess will remain the same and it is the responce from management.
I would like to inform all customers of Mi Way to be carefull they goint to sit with an excess more then the value of the car or the excess will be so high that they offer to pay you out and you wont be able to fix your car. There is a reason why customer accept an excess when joining the policy. The consultant never inform me of the excess that is going to increase yearly or inform by Mi Way. Management of Mi Way dont put their customers first its all about money. The managment didnt get all the facts before making a decision. Its any customers right to be inform when selling a product that excess will increase. With my previous insurrance my excess didnt increase yearly. The consultant inform me they have 10 working days to settle a claim they evens send e-mails to previous insurrance company to find a way to decline your claim and that wasnt evens bring under my attention of the 10 working days to settle a claim. Monique did never send documents to the auto body shop so that they can fix my car.
Mi Way customers be carefull regarding excess increase of Mi Way and their period of approve your claim and methods they looking to decline the claim. IM SOON ON MY WAY OUT OF MI WAY.
Dear Celeste,
We need to sincerely apologise for any hassles you experienced, and we assure you that it is never our intention to frustrate you in any way!
Monique has since been in touch to discuss your concerns, and we are also happy to report that we have waivered R850 off of your excess. Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
Dear Celeste,
We need to sincerely apologise for any hassles you experienced, and we assure you that it is never our intention to frustrate you in any way!
Monique has since been in touch to discuss your concerns, and we are also happy to report that we have waivered R850 off of your excess. Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team