Ironic that Miway only responds to compliments

I find it truly ironic that Miway only responds to their compliments on Hellopeter. They are very open in accepting and acknowledging compliments but when it comes to service delivery/complaints they fail terribly. I'm really frustrated and disappointed in the way my claim was handled and the claiming process in general. Really opened my eyes when it comes to insurance and the next time I will think twice before paying nearly 5 year's worth of premiums without the adequate support from Miway when it comes to submitting a claim.