Interesting approach to obtaining new clients

I am in the process of obtaining quotes for a new insurer for household contents. Having filled in an online form for Miway, I received a call today from a representative to follow up. <br> <br> I told him that the excess of R 1,200 was too high (as opposed to the Outsurance R500 excess) and that I wouldn't be using Miway. The rep offered to match the R500 excess. When I asked him to email me the quote, he told me that he knew \what we customers do\" and that I would just go back to Outsurance to get them to lower their quote. Actually, I wanted to see what the insurance covered... Nice to be accused when you are entirely innocent! (sarcastic)<br> <br> I told him to leave it as I would not be using Miway as I thought this quite petty and am a little offended that he immediately assumes that I have an ulterior motive. His response... Fine - go with somebody else! What an interesting approach to customer service and obtaining new business! Is this the sort of guy that Miway is proud to have as a representative of the brand? What a very special experience for me! Miway was probably inches away from obtaining my business... Now... not a chance"