Insurer keeps loosing records

Two problems:<br> 1. Every time I call MiWay giving my ID number, the \consultants\" cannot find my policy. Takes several tries to get anywhere. <br> 2. I insured a car at policy inception several years ago. Then I had to present the car for inspection, which I did to their selected company, and send MiWay documents regarding the installed immobilizer. I sent these documents at least once every year. MiWay keeps loosing the information and keeps requesting same from me.<br> Based on the above, how reliable a company is MiWay, when they have troubles finding the insured person records in they system and when they fail to keep records of information sent to them?<br> Can we trust such company to honour claims when they arise? Can we trust MiWay to protect the insured interests? Are we going to have problems when we claim, as MiWay does not keep records in place and will, most probably then, try their best to repudiate claims? Is MiWay a serious company, or just another body abusing the customers?"