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1 reviews | Active since Mar 2017

13 Mar 2017, 10:11

Insurances are sharks

<p>My car was bumped in the back , minor bump.MiWay want to write it off and leave me stranded without a car.i feel it's unfair to write a car off with such a minor damage.i feel *****ed up.be careful when you choose insurances they are sharks.it is easy when you join them but hard enough to fix our cars , what they know well is "we write your car off".i sugested to keep the car and fix it myself , they denied. what must i do?</p>

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Replies (27)
MiWay Insurance
MiWay Insurance's reply13 Mar 2017, 10:43
Official

We hear you and we understand your frustrations, we will be in touch to discuss the outcome of your claim.

Best regards,
The MiWay Team

Best regards,

's update13 Mar 2017, 10:52
Reviewer Update

The only solution to my claim is : pay the bank what you said you are going to pay , leave me with a short fall amount and give my s**** back.if i will buy another car , i wont make same mistake of using MiWay as my insurer...not a chance.you guys rob us day light.

MiWay Insurance
MiWay Insurance's reply15 Mar 2017, 16:13
Official

We’re sorry to hear that you feel this way!

Elisa has since been in touch to discuss your concerns in more detail, and to explain your policy cover in more detail. We’re happy to report that your claim has since been authorised and settled. Please give us a shout if you need any further assistance.


Kind regards,
The MiWay Team

Best regards,

's update15 Mar 2017, 20:25
Reviewer Update

Well done to Elisa for the best service she gave me throught out this whole chaos! now i just want ABSA Finance House to be aware that i dont owe them anything , if there is any short fall to be paid, that will NOT come from me, they can claim it from iWyse and their client.

MiWay Insurance
MiWay Insurance's reply16 Mar 2017, 08:35
Official

Yippee! We are so happy that Elisa came to the rescue, thanks for giving her the chance to make things right.

Best regards,
The MiWay Team

Best regards,

's update03 Apr 2017, 10:43
Reviewer Update

That is done , car taken away. now how long will i wait before my excess amount is recovered? please can somebody do what they need to do , i want my money so i can get closure. i cant wait for R6000 for so long.you make lot of money from us but you find it difficult to pay it out,why?

MiWay Insurance
MiWay Insurance's reply03 Apr 2017, 11:34
Official

Thanks for taking a moment out of your day to comment on the service you experienced. We will be in touch to discuss your concerns with you in more detail.


Kind regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply05 Apr 2017, 14:23
Official

Thanks for the note!

Marietha has since been in touch to discuss your concerns, and she also explained the excess recovery to you. Please give us a call if you need anything else!


Best regards,
The MiWay Team

Best regards,

's update06 Apr 2017, 08:26
Reviewer Update

good , i will check again in 2 months time.

MiWay Insurance
MiWay Insurance's reply06 Apr 2017, 10:51
Official

No problem, shout if there's anything else we can help with.

Best regards,
The MiWay Team

Best regards,

's update18 May 2017, 11:48
Reviewer Update

Hi does it really take so long to finalise such a minor matter? if i knew my car will be written off , i wouldn't bother myself to pay my R6000.00 to you. my lawyer will be in contact with to discuss this matter further.

MiWay Insurance
MiWay Insurance's reply18 May 2017, 12:20
Official

Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.


Kind regards,
The MiWay Team

Best regards,

's update18 May 2017, 13:01
Reviewer Update

An agent will not assist me with anything except for explaining a long story to me.i dont want to hear about your procedures anymore.all i want is my money back.

's update19 May 2017, 08:43
Reviewer Update

When can i expect it?

MiWay Insurance
MiWay Insurance's reply22 May 2017, 11:42
Official

Thanks for the note Mike!

We’re sorry if this is taking longer than expected, but as previously explained the process to recover the excess money on your claim can be extremely lengthy. Khanyisile has since updated you on the status, and we urge you give us a call should you need anything else.


Best regards,
The MiWay Team

Best regards,

's update31 Aug 2017, 16:04
Reviewer Update
It is almost 6 months since you wrote my car off which was quick enough , i just regret why i paid R6000 excess amount to you , will i ever receive it back or must i just forget about it?
MiWay Insurance
MiWay Insurance's reply31 Aug 2017, 16:29
Official

We have passed your message on and someone will be in touch to assist you.

Kind regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply01 Sept 2017, 13:38
Official

We’re sorry that the recovery of your excess is taking longer than expected Mike!

Marietha and Khanyisile has previously been in touch to explain the process to you in detail. We’ve explained what to expect moving forward and urge you to give us a call should you need anything else in the interim.

Best regards,
The MiWay Team

Best regards,

's update19 Sept 2017, 11:47
Reviewer Update
When can I expect my money back?I'm no longer interested in hearing your processes and procedures.. All I want is my money.
MiWay Insurance
MiWay Insurance's reply19 Sept 2017, 12:14
Official

We have passed your message on to our Claims team and someone will be in touch to assist you.

Kind regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply19 Sept 2017, 13:12
Official

We’re sorry if this is taking longer than expected Mike!

Marietha previously explained the excess recovery process can be extremely lengthy. Unfortunately the recovery of your excess is not guaranteed. Please give us a call should you need anything else.

Best regards,
The MiWay Team

Best regards,

's update03 Oct 2017, 12:36
Reviewer Update
What do you mean recovery of my excess is not guaranteed? Where would the money be because we both have proof that I paid you?please don't tell me that.what actually happened to my car?haven't you sold it?you probably did,where's the money you made from my wreckage? Can't you give me my excess amount from that?
MiWay Insurance
MiWay Insurance's reply03 Oct 2017, 13:34
Official

We will be in touch to discuss your concerns in more detail. Thanks!

Kind regards,
The MiWay Team

Best regards,

's update27 Oct 2017, 07:02
Reviewer Update
Guys i want my excess money.don't pretend to forget about it.I always tell people not to play anywhere near you(insurances),you are real sharks..when someone see your adds on TV they might be confused.
's update21 Mar 2018, 19:32
Reviewer Update
12 months gone by,I am still waiting to receive my excess money from you.
MiWay Insurance
MiWay Insurance's reply22 Mar 2018, 08:19
Official

We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply22 Mar 2018, 09:51
Official

Thank you for your note. We believe that Lana from our Attorneys offices have been in contact with you to provide feedback on the status of your excess recovery.

Please don’t hesitate to give us a call should you need anything else.

Kind regards,
The MiWay Team

Best regards,