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Husain W

1 reviews | Active since Jul 2018

11 Sept 2018, 16:40

Insurance Yourway & not MiWay

REF C998690. Your claim process and service support is terrible. Apart from making absolutely sure by getting 2 different plumbers to validate the issue and a 3rd new plumber to actually replace the geyser, I question the quality of the replacement product, time to resolve the issue and also am highly irritated that the only thing I heard today numerous times is that there is an excess payable. Really!! Is that insurance Miway? I will gladly pay more and move insurance providers then having to deal and go through this type of a claim process..!

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Replies (6)
MiWay Insurance
MiWay Insurance's reply12 Sept 2018, 07:51
Official

We are truly sorry to hear of your claims experience. Kindly be advised our claims team will be in touch to assist and clarify any queries regarding the claim.

best regards,
The MiWay team

HW
Husain W's update27 Sept 2018, 10:50
Reviewer Update
Who will be in touch as I have had to initiate all calls to Miway. My claim is still not sorted and now more people have to assess my issue. Flipping useless!!!!
MiWay Insurance
MiWay Insurance's reply27 Sept 2018, 11:01
Official

Thanks for bringing this to our attention. We'll follow up on your behalf and get back to you with feedback.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply10 Oct 2018, 08:56
Official

Thank you for taking the time to write to us – we are sorry for the inconvenience you’ve experienced with your claim. We believe that you have since been assisted and you have confirmed that all has been resolved.

Should you need anything else we urge you to give us a call.

Best regards,
The MiWay Team

HW
Husain W's update24 Oct 2018, 11:45
Reviewer Update
All has been resolved but not to my satisfaction. My gripes are: 1. your claim process needs re-vamping. Why send two plumbers to check and confirm what the issue is. 2. The replacement geyser is off an inferior quality. I am monitoring it and will be reporting the issues I am picking up since it was installed. 3. The heat pump issue that came up after the geyser was installed was resolved but after about 4 visits from 2 different plumbing companies. The technical outsourced businesses you are using are not s****ed enough to deal with the issues. 4. When an issue is found, the technical teams cannot repair the issue until they submit a report and have to wait for approval. this just delays and repair/downtime.
MiWay Insurance
MiWay Insurance's reply24 Oct 2018, 12:08
Official
We’re so sorry to hear that your recent experience with us has not been a pleasant one! One of our agents will be in touch to discuss your concerns with you in more detail and to see how we can make things right.

Best regards,
The MiWay Team