Insurance unfit and non proper, Miway no ways it's Theirway

3 months later and a pothole claim still is not resolved and my car towed 300km away from the city I live, the service provider complaining that insurer won't approve or authorize things, I have been without a car for 3 months, no remorse, care or follow ups done, no feedback and no level of customer care. Being an ex Santam employee it's so sad to see Miway tarnish the insurers image of good and proper service. Rude consultants with nonchalant ways not understanding I have been inconvenienced and financially impacted and still go further to say well the windscreen damage will take another 3 months as a new claim and still demand a excessive excess and an double increased new renewal policy premium whilst myself having 5 plus years of unclaimed loyalty. It's absolutely disgusting service and lack of communication and concern for the client. Myself being so passionate about treating loyal clients well they are you best adverti*****ts. Miway pretends to care about doing things my way but it seems it's only a front to do things their way. 3 months and counting for a pothole claim and looking at another 3 months for a windscreen, ridiculous