1 reviews | Active since Oct 2016

01 Oct 2016, 09:58

Insurance "THEIR WAY"

<p>I resently app**** with Miway hoping for a better deal on their overall service. I app**** in September and advised that im still covered for September and will only start with them in October. I clearly instructed the insurance to debit my account on the 5th of every month to insure that there will be funds on the specified date also to avoid reversals on my account. They went and debit my acc on 26 Sept and it reversed. I called Miway and told them about this on which they appologised and promisedthat it will be fixed as a early debit was raised on my account. Exactly four days later and they go and debit my account again. What the hell for if they cant follow simple instructions how can i entrust my future with them. They clearly sucks doing insurance Their Way and to hell with the client!!!! </p>

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Replies (3)
's update01 Oct 2016, 10:09
Reviewer Update

And this was done before i went for their inspection. So how do you explain it because your contract clearly states that one will only be covered after inspection of the vehicle is done... I only went for the inspection yesterday only to find out that you redebited my account yet again..

MiWay Insurance
MiWay Insurance's reply03 Oct 2016, 08:49
Official

Thanks for bringing this to our attention. We have passed your message on to our team and someone will look into this and get back to you with feedback.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply03 Oct 2016, 15:54
Official

Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Mary-Anne has since been in touch to make sure all further debits run correctly.

We thank you for giving us another chance to make things right and we urge you to let us know if you need help with anything else!

Best regards,
The MiWay Team