Insurance refuses to cancel my policy

Item: MiWay Insurance
Rating: 1
Author: glen Q

I cancelled my comprehensive cover, they refused telephonically saying they need a retention manager to authorise and call me back. I have cover with another institution which I am happy with but Miway still keeps sending me messages and running unauthorised debits on my account and I am liable for the bank charges. Please cancel my policy as it is ********ly to have 2 insurance policies for one vehicle.

Helpful (0)

Replies (3)

MiWay Insurance's replyOfficial

06 Mar 2018, 09:48

We are really sorry to hear that your experience with us has not been a pleasant one. We've passed your message on and someone will be in touch to discuss your concerns.

Best regards,
The MiWay Team

MiWay Insurance's reply06 Mar 2018, 09:48

Official

We are really sorry to hear that your experience with us has not been a pleasant one. We've passed your message on and someone will be in touch to discuss your concerns.

Best regards,
The MiWay Team

glen Q's updateReviewer Update

06 Mar 2018, 13:32

I see I had a missed call and a message from a Busisiwe Mabizela but when I called on the number she gave it goes to the call centre and they put me from pillar to post and still not get assisted

glen Q's update06 Mar 2018, 13:32

Reviewer Update

I see I had a missed call and a message from a Busisiwe Mabizela but when I called on the number she gave it goes to the call centre and they put me from pillar to post and still not get assisted

MiWay Insurance's replyOfficial

16 Mar 2018, 17:28

We understand your unhappiness and we need to unconditionally apologise for any hassles you have experienced following the request for cancellation.

Busi has been in touch to confirm cancellation of your policy and we urge you to let us know if you need help with anything else!

Kind regards,
The MiWay Team

MiWay Insurance's reply16 Mar 2018, 17:28

Official

We understand your unhappiness and we need to unconditionally apologise for any hassles you have experienced following the request for cancellation.

Busi has been in touch to confirm cancellation of your policy and we urge you to let us know if you need help with anything else!

Kind regards,
The MiWay Team