Insurance **** Miway

I am totally appalled by the level of service Miway Insurance offers. I have a client as an attorney that I will be representing regarding her insurance claim which was declined due to reasons as quoted below.

“ They’re going to withdraw the claim, the lady says she spoke to 2 of your friends not sure who that said u use the car everyday, we have to go fetch the car and we will have to repair it ourselves. We also have to check to take out insurance in ur name because she says if we insure this way we always going to have problems”

This young lady is insured under her sister and is listed on the policy as a regular driver. Baffles me as to how an insurance company is refusing to pay out a claim under such circumstances. Client pays her monthly premiums without fail and when she needs help, she’s being subjected to such unsatisfactory level of service.

Calling clients friends in order to justify your refusal to pay out a claim is laughable to say the least and very much wrong and disappointing when basing such a critical claim for someone who’s been nothing but a loyal client.

The point of listing someone on an insurance policy is to get adequate assistance when one faces such problems, such as accidents that’s why it’s called an accident. What’s the point then of covering someone if you won’t come to their aid when they need you as an insurance company that’s conning people and using them when they spend their hard earned money every month for your unreliable services.

We went as far as doing a test call to one of their sales agents and they indeed confirmed what we already know, that if someone is listed as a regular driver on the policy they are fully covered for accidents.

I will get to the bottom of this and expose Miway for the ****ming insurance company that they are.

They are even charging the poor lady R4000 for the towing services they provided for a 15km radius tow, I have never heard of such utter nonsense in my life.

C***