Insurance companies are robbing people and taking money from our families, this must STOP!

Item: MiWay Insurance
Rating: 1
Author: Trevor M

I have never in my life experienced such a ****ty service as this one. Wed, Oct 17, 2018 at 12:15 PM I took up an insurance cover with MiWay Insurance. My policy number ********** 5 and my ID is ********** 652081.

MiWay send me a mail on Thu, Nov 15, 2018 at 8:49 PM stating that my cover will be suspended due to the fact that my car doesn’t have a tracking device. My understanding is that I didn’t meet the Ts and Cs of the contract as a result my cover will be suspended until further notice.

I found out last Friday 22nd March 2019 that MiWay has been taking 506.49 out of business account since last year Dec. Firstly, This is ***** practice my policy states that my premium month is R1 504.17. I need to know who agreed for MiWay to take 506.49 out of my account?

Secondly, I want my money back since the original contract I signed up for was suspended.

My legal team will be getting in touch with MiWay to address this and please stop robbing people of their hard earned money.

#PayBackTheMoney

Helpful (0)

Replies (6)

MiWay Insurance's replyOfficial

25 Mar 2019, 12:43

Please accept our sincere apology for not getting things right the first time around and for any inconvenience you have experienced – we assure you that this is not the MiWay way!

We have passed your note on to the right team and an agent will be in touch soonest to assist.

Best regards,
The MiWay Team

MiWay Insurance's reply25 Mar 2019, 12:43

Official

Please accept our sincere apology for not getting things right the first time around and for any inconvenience you have experienced – we assure you that this is not the MiWay way!

We have passed your note on to the right team and an agent will be in touch soonest to assist.

Best regards,
The MiWay Team

Trevor M's updateReviewer Update

25 Mar 2019, 14:38

Thank you very much for the prompted response. May I add, please teach Nomfundo customer service tuu. The best thing for a customer representative can do sometimes is to LISTEN and EMPHATISE not think she is above the same person she is providing the service to. Kind regards, Trevor

Trevor M's update25 Mar 2019, 14:38

Reviewer Update

Trevor M's updateReviewer Update

27 Mar 2019, 08:55

Hi MiWay, Please advise how long this process will take? Regards,

Trevor M's update27 Mar 2019, 08:55

Reviewer Update

Hi MiWay, Please advise how long this process will take? Regards,

MiWay Insurance's replyOfficial

27 Mar 2019, 14:31

Thanks for your note - we have passed it on to the right team and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance's reply27 Mar 2019, 14:31

Official

Thanks for your note - we have passed it on to the right team and someone will be in touch to assist you.

Best regards,
The MiWay Team

Trevor M's updateReviewer Update

27 Mar 2019, 14:45

Hi MiWay, I am really doing my best to be understanding here but I am serious running out of patience. When you wrongly debited my account for months on months it was immediately. Now I have to wait for days to get my money back. I dnt think you realise the impact this has on my life, my family has no food due to this. Please tell who do need to escalate this to so it I can get my money back? Please take note that if i dnt get feedback before close of business, I am taking this to the Insurance Ombudsman and the Customer Protection Department.

Trevor M's update27 Mar 2019, 14:45

Reviewer Update

MiWay Insurance's replyOfficial

01 Apr 2019, 14:04

We’re so sorry for the inconvenience that has resulted because of this! We believe that our team has since been in touch to give you feedback.

Please let us know should you need any further assistance.

Best regards,
The MiWay Team

MiWay Insurance's reply01 Apr 2019, 14:04

Official

Best regards,
The MiWay Team