TB
Themba B

1 reviews | Active since Nov 2011

30 Jan 2015, 15:37

Insurance Claims

Hi Peter<br> <br> My car was ****** on Saturday 24/01/2015 and I log a case with the Police at Gezina (Moot).After terrible sad back when I arrive at home log the case with miway via on line and wesbank. On Monday an agent send me an e-mail wanted to assess the car which I don't have and call me on my cell phone which send her to Voice mail but I did mention the alternative number to reach me(Claims number :C606299)<br> <br> I spoke to the Agent call Blayne @ *** who promise to escalate it to the Management saying my case was wrongfully log which is very weird, now I don't know what to do and even letter was send to me that according to the arrangement I have done with Crystal which I never spoke to her and decide to reject my claims because am UN contactable <br> <br> Now is going to be a week without the service and I have to ask people to assist me to get the copy of the SAPS A1 statement , which is difficult to get because I have to travel where SAPS dockets are store (different area) No help from my insurance.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply04 Feb 2015, 13:13
Official
Hello Themba7,

Please accept our sincere apology for the miscommunication, and for any inconvenience it has caused you!

Thanks for giving Blayne a chance to step in and make things right, and please don't hesitate to give us a call if you need help with anything else!

Kind regards,
The MiWay Team