Insurance Claim - PV Neluheni

I am disappointed by the service delivered by Miway, particularly regarding my claim.

I reported a claim almost 4 months ago and I was not given regular updates informing me about the progress of vehicle repairs until I made a complaint. This all while monthly debits have been taken from my account.

I am shocked to see Miway refusing to pay for the damage that was caused during this incident. I have explained several times that when the accident happened there was substantial damage done to the car after impact. Immediately after the car rapidly slowed down. The vehicle stopped at the scene and then photos were taken of the incident.

I find the conclusion of the claim to only pay R5805 for the sensor is unjustied. A second claim has been authorized but no details have not been given. Not all damages are being paid for. I have not been given any info regarding an excess fee. Nor have I been given info in what damages will be covered. No info has been given to make me understand how this so called claim is not related to the initial claim? All you rely on is the fact I'm African, I have no say and must just accept any decision given. Would Mr Van Tonder have to wait so long? Do you consider me a nobody. I can't allow it.

One fact is the bell housing of a vehicle. It is a dry area which contains the clutch and sump and should only have leakage if heavy damage occurs. Given that prior to this accident there were no oil leaks, funny sounds and it was was in a perfectly movable state. It makes sense to draw the conclusion that the current oil leaks and subsequent to the gearbox and others stated, are a direct result of this accident.

It is also known by the fact that an assessment needs to done in order for any vehicle to be insured. When I initially joined your provider my vehicle was deemed insurable and I have never been involved in any accident since the inception of my policy or any incident that could have caused oil leaks.

I have spoken to Chris Du Plessis about this matter. He did promise that the department would get back to me.

I would greatly appreciate if this matter is resolved and if not I am open to taken further steps to find a solid solution. Just as you have assisted me with delays no contact and a decision to not cover my incident fully, I shall contact the Ombudsman, Hellopeter, social media and in this world if 4IR I am able to use Big Data and AI to assist in sharing user experience with potential clients. A whole DB of your clients can be informed of how poor service is. It's not me, blame technoogy. Pop-up messages, reviews and blogs of which I can create should also help inform people of the poor service. This in turn will reflect the truth of how your company works. I believe from this experience people should find other providers and should be informed of it.