1 reviews | Active since Aug 2016
Insurance Claim & False advertising
<p>I am having the worst experience with Miway and my car being repaired after it was involved in an accident on 1 November 2016. Firstly there is false advertising with Miway regarding the R1000 cash back if an incident is logged via the app and secondly the authorisation hasn't been sent to repair my car!!!</p> <p> </p> <p>How is this possible? Almost a month later and still nothing has been done! My car hire has expired and I don't have a car, not even close! I logged my incident with photos and everything and sent it to Darren whereafter you are adament that I did not, even though I have proof that I used the online app chat to ask one of your representatives if my claim had been logged and she approved.</p> <p> </p> <p>Renewit Greenstone says they have only stripped the car and are waiting for authorisation from Miway. I have received authorisation on the 16th already. They say they are unable to do anything as you need to send the approval.</p> <p> </p> <p>Fix this now!!! I have insurance for a reason!</p> <p> </p>
We're sorry for any delays you have experienced. We will follow up on your behalf and get back to you with feedback.
Best regards,
The MiWay Team
We're sorry for any delays you have experienced. We will follow up on your behalf and get back to you with feedback.
Best regards,
The MiWay Team
We hear you and we understand your frustrations, and we’re sorry that the repairs are taking longer than expected!
Darren has since stepped in to get to the bottom of what happened, and the repairer has assured us of their commitment to get your car ready ASAP! The panel beaters will keep you updated regarding the progress of your vehicle repairs. Please don’t hesitate to give us a call if you need any further assistance in the interim!
Kind regards,
The MiWay Team
We hear you and we understand your frustrations, and we’re sorry that the repairs are taking longer than expected!
Darren has since stepped in to get to the bottom of what happened, and the repairer has assured us of their commitment to get your car ready ASAP! The panel beaters will keep you updated regarding the progress of your vehicle repairs. Please don’t hesitate to give us a call if you need any further assistance in the interim!
Kind regards,
The MiWay Team
I am still waiting for Miway to get back to me regarding my car hire...
I am still waiting for Miway to get back to me regarding my car hire...
Thank you for your comments. We’ll get a claims advisor to get in touch to discuss your concerns.
Best regards,
The MiWay Team
Thank you for your comments. We’ll get a claims advisor to get in touch to discuss your concerns.
Best regards,
The MiWay Team
Can someone please call me back regarding my car hire?! I have left a message on here as well as a few for Darren (Since Friday) with no avail
Can someone please call me back regarding my car hire?! I have left a message on here as well as a few for Darren (Since Friday) with no avail
Apologies for the inconvenience caused for not being able to reach us! We’ll get your claims advisor to call and discuss your concerns.
Kind regards,
The MiWay Team
Apologies for the inconvenience caused for not being able to reach us! We’ll get your claims advisor to call and discuss your concerns.
Kind regards,
The MiWay Team
What do I need to do for you guys to actually respond to a me? All im receiving are empty promises of calls. Renewit has kept their end of the bargain and keeps me updated with the progress of the repair of my vehicle but I cannot get Miway to give me feedback regarding a courtesy vehicle or the fact that you do not want to refund / deduct the R1000 for logging my incident via the app.... Can I go hire a vehicle and send you the bill??
What do I need to do for you guys to actually respond to a me? All im receiving are empty promises of calls. Renewit has kept their end of the bargain and keeps me updated with the progress of the repair of my vehicle but I cannot get Miway to give me feedback regarding a courtesy vehicle or the fact that you do not want to refund / deduct the R1000 for logging my incident via the app.... Can I go hire a vehicle and send you the bill??
We hear you and we understand your frustrations, and we’re sorry that the repairs took longer than expected!
We have since been in touch with the repairer and they’ve assured us that your car has been repaired and returned to you! Please don’t hesitate to give us a call if you need any further assistance!
Best regards,
The MiWay Team
We hear you and we understand your frustrations, and we’re sorry that the repairs took longer than expected!
We have since been in touch with the repairer and they’ve assured us that your car has been repaired and returned to you! Please don’t hesitate to give us a call if you need any further assistance!
Best regards,
The MiWay Team