dN
dudu N
1 reviews | Active since Jul 2015
28 Mar 2019, 06:38
Insurance claim complaint
I have been having insurance with My-WAy for years now, I initially took car insurance but I ended up adding a cellphone to this insurance cover. Last year I had an accident which I have reported to the insurer. When I informed them of the accident I was shocked to hear that my access inflates every year. I had to fight with them regarding that because I did not know about that. They eventually sorted that out and I was asked to send the car for evaluation, and I did that. After the evaluation, they have never gotten back to me. I tried everything to get them to contact me regarding this claim but they do not. My last email reference is ********** 76
Helpful (0)
Replies (3)0
Replies (3)
MiWay Insurance's replyOfficial
28 Mar 2019, 08:01We appreciate your feedback and the time taken to write to us. We have passed it on to the right team and someone will give you a shout soonest. Please accept our sincere apology in the interim for any hassles we have caused you!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply28 Mar 2019, 08:01
Official
We appreciate your feedback and the time taken to write to us. We have passed it on to the right team and someone will give you a shout soonest. Please accept our sincere apology in the interim for any hassles we have caused you!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
dN
dudu N's updateReviewer Update
08 Apr 2019, 15:11I am not sure on what you want me to do to get you to repair my car. The insurance company contact me two weeks back after I had to use this platform. I then took the car in for repair only to discover not they (miway) did not approve everything that I complaint about. They only approve a part of what I claimed. I have been calling them regarding this issue but I'm kept on hold and in the meantime I must pay for a car which I had to hire. Why is my way doing this to me. I have a loyal client for years just on the first time that I am involved in an accident I need to complain before they (my way) can respond to me promptly? Is this the type of service that industries are aiming for? Kindly tell me what must I do to be helped without having to fight because when I paid for your service over years I think since 2010 if I'm not lying I have never claimed even once. Is it a fault that I had an accident?
dN
dudu N's update08 Apr 2019, 15:11
Reviewer Update
I am not sure on what you want me to do to get you to repair my car. The insurance company contact me two weeks back after I had to use this platform. I then took the car in for repair only to discover not they (miway) did not approve everything that I complaint about. They only approve a part of what I claimed. I have been calling them regarding this issue but I'm kept on hold and in the meantime I must pay for a car which I had to hire. Why is my way doing this to me. I have a loyal client for years just on the first time that I am involved in an accident I need to complain before they (my way) can respond to me promptly? Is this the type of service that industries are aiming for? Kindly tell me what must I do to be helped without having to fight because when I paid for your service over years I think since 2010 if I'm not lying I have never claimed even once. Is it a fault that I had an accident?
MiWay Insurance's replyOfficial
08 Apr 2019, 15:15Thanks for your note – we have passed it on to the right team and someone will be in touch to make things right and to hopefully, turn things around!
Kind regards,
The MiWay Team
Kind regards,
The MiWay Team
MiWay Insurance's reply08 Apr 2019, 15:15
Official
Thanks for your note – we have passed it on to the right team and someone will be in touch to make things right and to hopefully, turn things around!
Kind regards,
The MiWay Team
Kind regards,
The MiWay Team