Insurance claim.

I am so angry with this MiWay insurance company-right now I am really writing this complaint with high restrain on my emotions and anger: I have been insured with them since 2018 when they called and offered their services to me. I did not call them. You have done nothing but proven the fact that "CHEAP IS EXPENSIVE" I was happy with I-Wyze even though they were expensive. I have had no issues with them whatsoever. I left them because I wanted to save costs. I took up a comprehensive cover with additional covers with them for "My stuff home, My place and my cars. But these MiWay ****** are something else.

They are happy to just take my money, without fail every month in return for nothing for what I am paying for. First I claimed for my sons Xbox under house hold content which they call it "My home stuff" cover. They refused to pay. I had to fight to the "hilt" for them to eventually replace it. That was in 2020. Fast forward to 2021 – I have to put up a fight yet again for a claim. My roof was/is leaking after those many days of heavy rains with hail storm. They sent their assessor. Nonetheless they refused to honor the claim, reason: They say I should have maintained the roof in a period of 3 years. This was not mentioned on the Sales call (which I am by the way listening to right now as I wright this complaint) it was even a mission to get them to send that call. Their IT did not have a disc apparently hence it took them 3 weeks to eventually send a mere call recoding. I had to threaten and shout to eventually get the call. Only then did the call recording miraculously get sent the same day of threats to speak to their CEO.

The person who sold me the cover is Gontse Chauke who is a senior sales executive. He took time to explain what he was explaining but none on the terms and conditions specifically mentioned about the maintenance of roof in a 3 years period. Why do I have to shout and fight to get what we agreed on.? That I will pay you a premium in return you will put me in the same position I was before the unforeseen incident by covering my risk. WHY? This is utter nonsense. I did not cause the leak in my house.

I am so angry.