Insurance Claim
<p>Recently logged a claim for a cell phone with MiWay. Initial Interaction with agent Mpho was awesome up until my claim was approved. I was told that I will receive a claims card (which I did) - on the day I called to activate the card I was told that MiWay had requested for the cancellation.</p> <p> </p> <p>Tried to contact Mpho (via email - since this is how we have been communicated) but there has been no response. I just hope you understand how much of an inconvenience this is. </p>
We're sorry to hear that you feel let down. We have passed your message on to our Claims team and someone will be in touch to assist you.
Best regards,
The MiWay Team
We're sorry to hear that you feel let down. We have passed your message on to our Claims team and someone will be in touch to assist you.
Best regards,
The MiWay Team
We need to unconditionally apologise for the misunderstanding you experienced initially - we assure you that it is never our intention to frustrate you in any way!
Mpho has since been in touch to discuss the authorisation on your claim and assured you that your claims card has been arranged. Please feel free to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
We need to unconditionally apologise for the misunderstanding you experienced initially - we assure you that it is never our intention to frustrate you in any way!
Mpho has since been in touch to discuss the authorisation on your claim and assured you that your claims card has been arranged. Please feel free to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
Just followed up with ClaimsCard (after there was no response from Mpho Phoofolo ) and card is out on delivery but to the wrong address. Requested that Mpho updates delivery address which she did not. Need better communication from your team
Just followed up with ClaimsCard (after there was no response from Mpho Phoofolo ) and card is out on delivery but to the wrong address. Requested that Mpho updates delivery address which she did not. Need better communication from your team
Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.
Best regards,
The MiWay Team
Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.
Best regards,
The MiWay Team
Please accept our sincere apology for the misunderstanding you experienced – we assure you that it is never our intention to delay your claim in any way!
Mpho has since been in touch to discuss your concerns and assured you that your claims card will be delivered soon. Please feel free to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
Please accept our sincere apology for the misunderstanding you experienced – we assure you that it is never our intention to delay your claim in any way!
Mpho has since been in touch to discuss your concerns and assured you that your claims card will be delivered soon. Please feel free to give us a call if you need any further assistance!
Kind regards,
The MiWay Team