Insurance claim

<p>On the 28Aug I made a claim for my sunroof. after investigations with Hlengiwe Mhlengethwa On the 16 Sep the claim was rejected cause I didn't have cover for my extras which was fair enough. I then asked for a voice recordings for when I join the insurance because I remember we talked about extras, till to date I haven't received anything from her. But On the 20 Sep I called in and I spoke to Letlhoana ****edi Who then Sent me the recording,. The recordings that I received was for when I 1st Called the Insurance but did not take the cover cause we did not reach a agreement. So now since the 21St Sep I have been waiting for the 2nd recordings and the is still no feed back. Miway has always had the best service for me I honestly dont know what has drooped the service, I have written a couple of good service coments about the service. I also would like to know, If I do the repair from my pocket while the investigation is still on goining will I be reimbursed, because this has been ongoing for over a month now.</p> <p> </p>